A California based accounting and finance firm provides enterprise-grade financial operations support to not-for-profit organizations. The firm provides services such as accounting, financial reporting, impact reporting, sustainability strategy, grant & program budgeting and process automation. Founded in 2018, the firm falls under the $5 million revenue bracket.
Business Challenges:
With a growing client base, the firm struggled to find the right skilled professionals to handle complex accounting tasks, data management, and payroll services with varied US state regulations. The talent gap hampered their ability to deliver an exceptional service quality.
Key solution tenets by FinAdvantage:
In 2023, the firm initiated a strategic engagement with FinAdvantage (FA) to support key functions like accounting support, data management and payroll services. The FinAdvantage team created a bespoke solution on the following approach:
Transition Discipline & a vital Global Delivery Engine:
- FinAdvantage during their process discovery stage, identified and trained resources as per the niche requirements of the not-for-profit end clients.
- The team initially took on the end-to-end accounting support roles. This phase focused on ensuring operational efficiency, quality control, and timeliness, establishing a solid foundation for further growth.
- Regular collaborative sessions and periodic governance with the client helped fine-tune processes and ensure alignment with their evolving needs. This transparency in the process- built trust, enabling more direct involvement in managing end client requirements.
- Maintain a zero inbox at end of day along with an overall hyper care environment created by the dedicated FA team served as a critical touchpoint for resolving client inquiries and issues in real time, ensuring smooth communication and smooth onboarding of the increased scope.
- In a period of under six months, the team augmented its services by adding payroll services for the client.
- Further, the relationship grew with data management services where the team designed user-centric data-driven dashboards for NPO end clients, supporting them to stay compliant with constantly evolving regulatory guidelines.
Data Management Protocols:
- FinAdvantage implemented fortified data risk & governance protocols (like encryption, DLP implementation, etc.) to ensure complete data privacy across all processes.
- To further fortify data governance, we introduced role-based access controls, limiting data access based on users’ job functions. This ensured that employees only had access to information relevant to their roles, minimizing exposure to sensitive data.
Benefits
- Quality at Source
FinAdvantage has consistently upheld a flawless service record, maintaining a zero-inbox status with the accounting firm. This achievement underscores the company’s unwavering commitment to delivering the highest operational standards.
- Spotting the Right Fit
A two-fold recruitment engine by FinAdvantage ensures that the professionals hired meet all the client’s expectations. The process evaluates candidates for their technical skills while aligning with the client’s and FinAdvantage’s culture and values.
- Responsive Edge
Through the timely execution of ad-hoc requests, the client experienced improved decision-making agility, enabling them to respond to market shifts and business demands swiftly, while minimizing operational delays.
- Scalability
Through our on-demand deployable teams the client effortlessly handled the increased project volumes allowing them to allocate resources dynamically, reduce the operational overhead and maintain high performance as their business expanded.
Yet another moment of celebration for FinAdvantage with its clients by solving their operational challenges.
To collaborate with us, please write to us at globalsales@finadvantage.com or visit our website www.finadvantage.com to know more!
